Privacy Policy

Last updated: June 4, 2026

Introduction

This Privacy Policy explains how fern-saga collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us when using our services, including:

Name and contact details when you submit consultation requests
Email addresses for communication purposes
Property preferences and requirements shared during consultations
Technical data such as IP addresses, browser types, and device information
Usage data about how you interact with our website

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver the property advisory services you request
To communicate with you about your service requests and enquiries
To improve our website functionality and user experience
To analyse usage patterns and enhance our services
To comply with legal obligations and protect our rights

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

With service providers who assist in delivering our services, bound by confidentiality agreements
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of our clients or others
With your explicit consent for specific purposes

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under applicable data protection laws, you have the following rights:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to object to or restrict certain processing activities
The right to data portability
The right to withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

privacy at fern-saga.com